Job ID
ITD-0612559
Job type
Full-time Complementary
Position type
Professional
Work country
Nigeria
Work city
Lagos
Posted
02-Nov-2013
Travel
10% travel annually
Job area
IT & Telecommunications (non consulting)
Job category
IT Specialist
Business group
Integrated Technology Delivery
Business unit
IBM Gbl Account
Job role
General Other IT Specialist
Job role skillset
General Commissionable/Sales-
Incentive jobs only
No Job description
This role performs varying degrees of problem determination and resolution of
desktop hardware and software
problems through the effective
use of available technical
resources, per contracted service
level agreements. They may also
perform installs, moves, adds and
change (IMAC) activities, as well
as data backup and restore on
certain accounts, for clients. They
are responsible for resolving
problems and performing IMACs
within Service Level Agreement
objectives (SLA), and completing
all related administrative duties.
As the main interface to the
client, they need to understand
the local and regional
infrastructure and key contacts
in the other competencies, i.e.
network team, server admin, etc.,
in order to ensure that the
proper team is aware of, and
taking action on the problem.
Strong client communication and
business skills are therefore
needed since direct client
interaction is often required.
Accordingly, they have a direct
impact on client satisfaction, and
therefore, need to understand
their account/site environment.
Responsibilities include: Resolve
client hardware/software PC
problem tickets. A technical
knowledge of the supported
platform is required as well as a
working knowledge of the
hardware. Resolve tickets within
the client SLA and obtain a high
client Satisfaction Rating. Good
communication skills are
required.
Generally we need person who
will be in charge of solving end-
user problems related to end-
user workstation He would be
responsible for compliance with
our standard. He will be in
charge for Hand &Eyes activities
for remote managed servers as
well.
New person could become our
focal point in case of
infrastructure projects including
IP Telephony, mobility and all
internal IT projects in IBM
Nigeria.
The Lotus Notes programming
skills will provide additional
benefit for us.
Requirements:
- Proficient knowledge of MS
Operating systems especially
Windows 7 - to be able to solve
problems related
- Lotus Notes to be able to solve
problems on end-user
workstation
- Interpersonal skills
- Positive, helpful attitude and
ability to work with others
- Willingness to learn new
technologies
Required
Technical Diploma
At least 3 years experience in
IT
English: Fluent
IBM is committed to creating a
diverse environment and is
proud to be an equal opportunity
employer. All qualified applicants
will receive consideration for
employment without regard to
race, color, religion, gender,
gender identity or expression,
sexual orientation, national
origin, genetics, disability, age, or
veteran status.
Click the link below to apply>>
https://jobs3.netmedia1.com/cp/m.catalog/job//ITD-0612559/
