Job Title: RELATIONSHIP OFFICER
Specialization:
Banking/Finance/Insurance
Job Level
Experienced Hire
Required Experience
3 - 5 years
Required Banking Experience
3 - 5 years
Application Deadline
30-Jun-2014
Job Description
To build and cultivate
relationships with potential/
existing customers and translate
those relationships into
profitable business for the Bank
Duties And Responsibilities:
Act on behalf of and perform
other tasks as assigned by the
Branch Manager
Analyze and screen
applications for credit based
on the Bank’s credit risk
procedures
Assist customers in the
account opening process
Contribute to the formulation
and implementation of
strategies necessary to
acquire and sustain accounts
in the commercial sector of
the market
Ensure timely resolution of
customer complaints and
issues
Identify customer needs/buyer
values and proactively seek to
provide products/ services to
meet the identified needs
Initiate and carry out recovery
action on non-performing
credit facilities on assigned
accounts
Maintain a comprehensive
database of existing
relationships/prospects
Manage assigned credit
portfolio and monitor the
quality of existing credit
relationships on a continuous
basis
Participate in regional and
other team meetings
Prepare monthly activity and
performance reports for
Regional Manager’s attention
Regularly contact customers
via telephone calls and
physical marketing visits to
obtain feedback on service
quality and customer
satisfaction levels
Review applications for credit
facility (in line with the Bank’s
policy) and make appropriate
recommendations/decisions
Key Performance Indicators:
% of loan recovery
% of retained customers
CASA, Tenored, PBT
achievement against Target
Customer satisfaction index
Dormant/Inactive account
ratio
Loan loss Provision/Total
Loans and Advances
Number of Performing/Non-
performing Loans and
Advances
Quality of credit portfolio
maintained
Quality of customer base
Revenue/customer growth
rate
Minimum Education
Qualifications:
First Degree from a reputable
University
Post Graduate Qualifications:
A relevant post graduate
qualification or higher degree
(e.g. MBA) would be an added
advantage
Professional Qualifications:
Membership of a relevant
professional management
body would be an added
advantage
Skills And Competencies:
Knowledge of basic products
and services in the Financial
Services Industry
Possession of basic listening
skills to understand customer
requests
Ability to provide prompt,
accurate and complete
resolution to general
Requests and directs technical
queries to the most
appropriate solution provider
Excellent communication and
interpersonal skills
Interpersonal and
communication Skills
Computer Appreciation
Customer service orientation
Negotiation Skills
apply here
